These Terms and Conditions are legally binding between you, as the client, and myself as Nounou de Verbier - Sarah Elgahmi. Terms & conditions are deemed accepted by you upon receipt by Nounou de Verbier - Sarah Elgahmi of confirmation of a booking (whether such confirmation is received in person, by email or by telephone).

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DAY TIME CHILDCARE

Service
Service is available during the daytime for half day or full day care. I can arrange to pick your child up from ski school upon request. Children will be looked after in their own accommodation by myself. However, they can also be taken around Verbier, or brought to join parents for lunch at easily accessible locations in Verbier or on the mountain, by arrangement.

Extra activities such as swimming, sledging and rock climbing can be organised upon request, although there may be an extra cost for such activities, to be notified to you in advance. Full week service will be equipped with a range of fun toys/games to entertain your children and upon request I will arrange to meet you before the start of the booking for an introduction and childcare details. This will be free of charge client care service.

 

Hours
For all bookings, there will be no minimum booking time starting from 1 hour only booking. with a 2 hour minimum break time between different bookings. The hourly rate is billed in increments of 15 minutes, with time rounded up or down to the nearest quarter of an hour. It is advised that all pre-booked hours are utilised, as no refund will be given in the case of unused hours.

 

Transport
I will arrange my own transport to and from your accommodation in Verbier or other reasonable meeting points. Bookings outside of the Verbier or Le Chable area will incur transport costs.

 

Payment
Payment in full for each booking must be made at the time the booking is placed. Payment may be made via bank transfer or credit card (subject to a 3% charge). By providing your credit card details, you agree that we may charge the total cost of the booking (and/or any other amounts owed by you to us pursuant to these Terms and Conditions). Please note your booking is not confirmed until payment or card details have been received. Total fees for each booking are as set out in the booking confirmation form or otherwise as notified to you by me.

 

Cancellation
If you wish to cancel a booking after it has been made, you are required to notify Nounou de Verbier - Sarah Elgahmi in writing or by telephone at earliest possible.

If a booking is cancelled more than 3 weeks before the date the booking was intended to start, we will offer you a full refund less an admin fee of CHF50. For cancellation anywhere between three weeks’ and one week’s notice, you will be refunded 50% of the total fee less an admin fee of CHF50. If a booking is cancelled with less than one week’s notice, you will not be entitled to any refund.

 

EVENING BABYSITTING

Service
Evening babysitting may be arranged at short notice, although during Peak Periods it is recommended that you book early to avoid disappointment. Children will be looked after in their own accommodation by Sarah Elgahmi.

 

Hours
Babysitting bookings are for a minimum of 2 hours. Evening babysitting must start before 20:00hrs. The hourly rate is billed in increments of 15 minutes, with time rounded up or down to the nearest quarter of an hour.

 

Transport
Babysitter will arrange for transport to your accommodation if you are based in Verbier. However you are responsible to arrange their safe transport home, and if necessary pay the taxi fare.

 

Payment
We require credit card details to secure a babysitting booking (although payment will not be taken at the time the booking is being made). Once the booking has been completed, the entire amount may be settled by cash with Sarah Elgahmi at the time, or credit card (subject to a 3% charge). By providing your credit card details, you agree that we may charge the total cost of the booking (and/or any other amounts owed by you to us pursuant to these Terms and Conditions). Total fees are as set out in the booking confirmation form or otherwise as notified to you by Nounou de Verbier - Sarah Elgahmi.

 

Cancellation
If a babysitting booking is cancelled at any time during 24 hours before the intended start of your booking, a fee of CHF70 will be charged (i.e., 2 hours minimum work).

 

INTRODUCTORY MEETING

An introductory meeting may be arranged prior to the start date of your booking. You will be asked to complete a form regarding your child (medications, allergies, dietary requirements,

routine and emergency contact details). It is your responsibility to notify Sarah Elgahmi of any allergies or specific medical needs prior to, or at the commencement of the booking.

 

SETTLING IN

All parents/guardians are encouraged to stay for the first half hour or so on the first day of child care, to aid their child with the settling-in process. However, please be aware that this time is included in your total childcare hours. I will provide verbal feedback at the end of each day. Upon request I can create a daily written diary with information on routine and activities which have taken place each day.

 

HEALTH AND SAFETY

Your child’s safety is our number one priority. If your child has any specific health needs or concerns, please notify us in advance where possible, otherwise please discuss this with me at the commencement of your booking.

In the event of any incident involving your child, you will be provided with details of the incident, and a copy of the incident report form, which you will be asked to counter-sign to confirm you have received it.

You are required to provide us with at least one mobile phone number, and to ensure you are contactable at all times during the child care. You must inform us immediately of any changes to these contact details. Where it is necessary to contact you prior to the scheduled end of your booking, we will seek to get in touch with you on the number provided.

If your child becomes ill whilst in my care, I will contact you (or the emergency contact indicated on the registration form) immediately. If your child requires urgent medical attention while under my care, you agree that we may contact a doctor or ambulance as appropriate and you agree that we are authorised to act at the child’s guardian with regards to emergency medical decisions until such time as we are able to contact you (or the appropriate emergency contact).

Unless specified in advance, Nounou de Verbier - Sarah Elgahmi will not hand over any child from my care to anyone other than the parent/guardian listed on the registration form. If you wish to authorise us to leave your child in the care of another adult, you are required to provide the full name and a description of this person, and an agreed password for this event (to be stated on the registration form). Without these details, we are unable to verify the safety of your child.

 

CHILD PROTECTION

We take all reasonable steps to safeguard your child’s welfare. Our carers are subject to Enhanced Disclosure from the Disclosure and Barring Service (UK) or other applicable police/background checks. If a staff member has concerns about the welfare of child, this may be may be reported to the relevant authorities at our discretion.

 

FOOD
It is the client’s responsibility to inform Nounou de Verbier - Sarah Elgahmi of any special dietary requirements and allergies.

If you have self-catered accommodation, you may request from me to prepare simple food from your provisions. However, I myself am not permitted to prepare food in catered chalets, or hotels.

Babies –where milk is provided, clear written instructions must be given at the start of the booking regarding preparation, feeding times, sterilisation equipment, etc. Arrangements to meet mothers for breastfeeding can also be made.

You are required to provide a suitable meal (or funds to cover meals in a restaurant/café) when you require Sarah Elgahmi to work for a full day (over 4 consecutive daytime hours).

 

YOUR CHILD’S BELONGINGS

You are required to provide a day bag for your child. For young infants, please include a supply of nappies, wipes, nappy disposal bags, along with at least one change of clothes, comforters, dummies, bibs, and any other items necessary for your child’s care/comfort. For children who may be potty training, you are required to notify me in advance and to provide several changes of clothes. Where it has been agreed with me in advance that extra activities will take place, you are required to provide suitable items, such as a swimming costume, extra clothing, towels, etc.

 

LIMITATION OF LIABILITY

This clause sets out our liability to you in respect of the provision of our services to you. All terms implied by law are, to the fullest extent permitted by law, excluded. Nothing in these terms and conditions in any way limits our liability for fraud, or for death or personal injury resulting from negligence. We shall not be liable for: (i) any loss or damage to any toys, equipment, bags, clothing, property, etc.; or (ii) loss of any profits, or consequential loss; or any other indirect loss. Our total liability (in contract, tort including negligence or breach of statutory

duty, or otherwise) shall be limited to the total amount of the fee for the relevant booking during which the liability in question arose.

 

DATA PROTECTION

You agree that details of your name, address and payment details may be collected, and may be passed to third parties in connection with the provision of our services and your payment for these services, e.g., credit card companies.

You may consent to the use of photographs and/or videos of your child for our promotional or training purposes on the child registration form. If you wish to withdraw this consent at any time, please inform us in writing.

Any personal data related to you or your child will be dealt with in accordance with our Privacy Policy, available on our website.

 

TERMINATION

Without restricting any other rights that we may have at law, we may, at our discretion, suspend or terminate the provision of any services to you immediately if:

You fail pay any amount due, and such payment remains in default for more than 3 working days;
You commit any material breach of these Terms and Conditions; or
You behave unacceptably or unreasonably towards us. We will not tolerate any physical or verbal abuse towards Nounou de Verbier - Sarah Elgahmi.

On termination of our services to you either at the end of your booking, or earlier for any reason, you shall immediately pay all of our outstanding unpaid invoices and, in respect of services which have been provided but have not yet been paid, we may submit an invoice, which shall be payable immediately on receipt.

 

MISCELLANEOUS

Any clause in these terms and conditions which implicitly is intended to survive termination shall continue in force.

I may change these terms and conditions where such a change arises from changes in regulations or legislation affecting us. I may change any other terms in these terms and conditions and, where possible, I will give you at least one month’s written notice of our intention to do so.

These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be dealt with according to the appropriate legal means.